Alternative to VideoEngager
The VideoEngager alternative built for your contact centre
Same job, wider reach. Auvious adds video, co-browse and screen share to the contact centre platform you already run, with native mobile SDKs and deepfake detection.
Why teams look beyond VideoEngager
VideoEngager puts live video inside contact centre platforms such as Genesys, Talkdesk and Amazon Connect. For many teams the questions start after video: can agents co-browse the customer’s page, does it follow us if we change platform, and can it tell a real caller from a synthetic one?
Auvious answers all three in one product, at one per-user price.
Where Auvious wins
Works with the platform you already run
Auvious works with Genesys Cloud, Talkdesk, NICE CXone, Cisco Webex Contact Center, Amazon Connect and others, plus a standalone API and SDKs. NICE CXone and Cisco Webex Contact Center are not on VideoEngager’s integrations list as of 12 November 2026. Change platform later and your video and co-browse come with you.
Co-browse is a core feature, not an extra
Auvious includes co-browse with annotations, consent-based remote control and PIN sessions for customers on an ordinary call, next to video and screen share. Co-browse is not listed as a named feature on VideoEngager’s website as of 12 November 2026.
Native co-browse SDKs for web and mobile
Auvious 2.28, released on 6 November 2026, adds native co-browse on Android and iOS. Customers share a masked screen from your app, agents annotate it live, and the customer sees the annotations on their phone. VideoEngager lists a mobile SDK for native video. Auvious adds native co-browse alongside video.
Deepfake detection with Reality Defender
A face on a video call no longer proves who is there. Auvious 2.28 lets agents check whether a customer’s media is authentic, using Reality Defender to flag synthetic voice and video (deepfakes) on live calls. See the release notes.
One transparent price, everything included
Auvious is $45 per user per month on Genesys Cloud, everything included, no add-ons: video, co-browse, screen share and the rest in one per-user price. VideoEngager does not publish pricing on its website as of 12 November 2026. Get a quote and we will price it for your agents.
Side by side
Works with
Genesys Cloud, Talkdesk, NICE CXone, Cisco Webex Contact Center, Amazon Connect and others, plus a standalone API and SDKs
Genesys, Salesforce, Talkdesk, Five9, Zendesk, Amazon Connect, Verint and custom. NICE CXone and Cisco Webex Contact Center not listed as of 12 November 2026
Video, screen share, recording
Video, co-browse and screen share in one product, with recording and playback
Live video, screen sharing with annotations, recording and archiving
Co-browse
Named core feature: annotations, consent-based remote control, PIN sessions
Not listed as a named feature on its website as of 12 November 2026
Native mobile
Native Android and iOS SDKs with mobile co-browse: customers share a masked screen, agents annotate it
Mobile SDK (iOS and Android) for native video in your apps
Deepfake detection
Reality Defender deepfake detection for synthetic voice and video, in Auvious 2.28
Live ID checks and on-camera liveness actions are described. Automated deepfake detection is not listed as of 12 November 2026
AI features
Video transcript and summarisation, captions and translation
AI insights, including sentiment analysis, transcription and summarisation
Pricing
$45 per user per month on Genesys Cloud, everything included, no add-ons. On Talkdesk AppConnect: $45 per user per month for the Video Agents Bundle, $15 for Screen Share, $15 for Co-browse
Not published on its website as of 12 November 2026. Request a demo.
VideoEngager information is taken from videoengager.com, checked 12 November 2026. Auvious information is from auvious.com, docs.auvious.com and the Talkdesk AppConnect listing, and the Genesys Cloud price is provided by Auvious. Features and prices change, so confirm with each vendor.
Switching is simple
Keep your platform. Auvious adds to Genesys Cloud, Talkdesk, NICE CXone, Cisco Webex Contact Center, Amazon Connect or your own stack. Nothing is replaced.
Install or connect. Install from Genesys AppFoundry or Talkdesk AppConnect, or connect other platforms through the API and SDKs.
Keep your routing and roles. On Genesys Cloud, interactions arrive as conversations, so your queues and Architect flows still decide who answers.
See it in your own platform. Book a 30-minute demo and we will show Auvious working in your set-up, then agree a rollout with you.
Sources
See also
Frequently asked questions
Why choose Auvious over VideoEngager?
Auvious works with any contact centre platform, including Genesys Cloud, Talkdesk, NICE CXone, Cisco Webex Contact Center and Amazon Connect, and includes co-browse, native mobile SDKs and Reality Defender deepfake detection in one product.
Does Auvious work with Genesys Cloud and Talkdesk?
Yes. Auvious Video is listed on Genesys AppFoundry and Talkdesk AppConnect. Both companies have listings on those marketplaces.
Does VideoEngager offer co-browse?
Co-browse is not listed as a named feature on VideoEngager’s website as of 12 November 2026. Its pages describe screen sharing with annotations. Ask VideoEngager to confirm.
How much does Auvious cost?
$45 per user per month on Genesys Cloud, everything included, no add-ons. On Talkdesk AppConnect the listing shows $45 for the Video Agents Bundle, $15 for Screen Share and $15 for Co-browse. VideoEngager does not publish pricing on its website as of 12 November 2026.
What does Reality Defender add?
Auvious 2.28 lets agents check whether a customer’s media is authentic, using Reality Defender to flag synthetic voice and video on live calls.
Can I see Auvious in my own platform?
Yes. Book a 30-minute demo and we will show it working inside the platform you already use.
See auvious inside your own contact centre.
Book a 30-minute demo and we will show you browser-based video and cobrowse working inside the platform you already use.