Integrations · Genesys Cloud
Genesys video calls and co-browse, inside Genesys Cloud.
Auvious adds browser-based video calls, cobrowse and screen share to the Genesys Cloud agent workspace. Customers join from a link or a website widget, with nothing to download.
What Auvious adds to Genesys Cloud
Auvious Video is listed on the Genesys AppFoundry marketplace. Auvious has worked with Genesys Cloud for more than five years and reached Elite Partner status in the Genesys Ascend Partner Program (read the announcement).
Agents open Auvious as an AppFoundry application next to the conversation they are already handling. Customers join from a website widget or a link, in their own browser.
Video and audio calls over WebRTC, in the customer’s browser. No app or plugin to install.
Escalation from chat or web messaging to video or cobrowse, in the same conversation.
Cobrowse with annotations, consent-based remote control, and PIN-based sessions for customers on an ordinary voice call.
Screen share, scheduling, and recording and playback, so a conversation can be planned, joined and reviewed.
Video transcript and summarisation, plus a standalone API if you want to build your own experience.
Native mobile SDKs for Android and iOS, with mobile co-browse: customers share a masked screen from your app and agents annotate it live (Auvious 2.28).
Deepfake detection with Reality Defender: agents can check whether a customer’s media is authentic, flagging synthetic voice and video on live calls (Auvious 2.28).
How it works in Genesys Cloud
Install from AppFoundry. Agents open Auvious as an app inside Genesys Cloud. Sign-in uses Genesys OAuth, and agent, supervisor and admin roles follow your Genesys permissions.
Add the Auvious widget to your website. You connect it to your Genesys deployment, queue and organisation ID. Web messaging is supported, and the docs cover the setup step by step.
Route the way you already do. Interactions arrive as Genesys Cloud conversations, so your queues and Architect flows still decide who answers.
Schedule video calls. Appointments are managed in Auvious. When the customer opens the link, a web messaging interaction is created in Genesys Cloud, and it can be routed to the agent who booked it or to a queue.
Full setup guides are in the Auvious docs.
Pricing on Genesys Cloud
$45 per user per month on Genesys Cloud, everything included, no add-ons. That covers video, co-browse, screen share and the rest in one per-user price. Get a quote and we will price it for your agents.
Not only Genesys Cloud
Auvious works with any contact centre platform: Genesys Cloud, Talkdesk, NICE CXone, Cisco Webex Contact Center, Amazon Connect and others, plus a standalone API and SDKs. If you change platform later, your video and co-browse come with you.
At a glance
Marketplace listing
Auvious Video on Genesys AppFoundry
Customer experience
In the browser, from a link or website widget. No download.
Channels
Video, audio, cobrowse, screen share, with escalation from chat or web messaging
Routing and roles
Genesys queues and Architect flows. Roles follow Genesys permissions.
Also available on
Talkdesk, NICE CXone, Cisco Webex Contact Center, Amazon Connect and others, plus a standalone API and SDKs
Deepfake detection
Reality Defender integration for synthetic voice and video (Auvious 2.28)
Pricing
$45 per user per month on Genesys Cloud, everything included, no add-ons
Sources: Auvious docs (docs.auvious.com), the Auvious 2.28 release notes, Genesys blog posts co-written with Auvious, and Auvious announcements. The Genesys Cloud price is provided by Auvious. Checked 12 November 2026.
Who uses Auvious
Contact centres at Swisscom, KPN, IONOS, Despegar and Cielo use Auvious. Read the customer stories, or see the product overview.
Keep reading
Frequently asked questions
Is Auvious available on Genesys AppFoundry?
Yes. Auvious Video is listed on the Genesys AppFoundry marketplace, and Auvious is an Elite Partner in the Genesys Ascend Partner Program.
Do customers need to download anything?
No. Customers join from a link or a website widget in their browser, using WebRTC video and audio.
Can an agent start cobrowse from a chat?
Yes. The Auvious docs describe sending an invitation from a web chat to start a cobrowse session in the same conversation. Remote control of the customer’s page always needs the customer’s permission.
How does routing work?
Interactions reach agents as Genesys Cloud conversations. Scheduled video calls can use Genesys web messaging with an Architect flow to reach the agent who booked the call, or they can be routed to a queue.
How are agent roles set up?
Roles follow your Genesys permissions, so agents, supervisors and admins are mapped automatically.
What does it cost?
$45 per user per month on Genesys Cloud, everything included, no add-ons. Get a quote and we will price it for your agents.
Can Auvious detect deepfakes on a video call?
Auvious 2.28 lets agents check whether a customer’s media is authentic, using Reality Defender to flag synthetic voice and video on live calls.
Does Auvious work with other platforms?
Yes. Auvious works with Talkdesk, NICE CXone, Cisco Webex Contact Center, Amazon Connect and others, and has a standalone API and SDKs.
See auvious inside your own contact centre.
Book a 30-minute demo and we will show you browser-based video and cobrowse working inside the platform you already use.