Alternative to Unblu
The Unblu alternative built for your contact centre
Unblu lives inside banking front ends. Auvious lives inside your contact centre platform, adding video, co-browse and deepfake detection where your agents already work.
Why teams look beyond Unblu
Unblu describes itself as a client engagement platform for banks and wealth managers, built into banking front ends from vendors such as Avaloq and Temenos. That suits advisors who work there.
If your conversations happen in a contact centre platform, you want video and co-browse where agents already work. Auvious plugs into Genesys Cloud, Talkdesk, NICE CXone, Cisco Webex Contact Center, Amazon Connect and others.
Where Auvious wins
Built for contact centre agents, not just banking apps
Auvious sits inside the contact centre platform your agents already use. Unblu sits inside banking front ends. If you serve customers beyond banking and wealth management, or your agents live in a CCaaS, Auvious is the more direct fit.
Works with the platform you already run
Auvious works with Genesys Cloud, Talkdesk, NICE CXone, Cisco Webex Contact Center, Amazon Connect and others, plus a standalone API and SDKs. Change platform later and your video and co-browse come with you.
Native co-browse SDKs for web and mobile
Auvious 2.28, released on 6 November 2026, adds native co-browse on Android and iOS. Customers share a masked screen from your app, agents annotate it live, and the customer sees the annotations on their phone. Unblu lists co-browsing across chat, voice and video.
Deepfake detection with Reality Defender
A face on a video call no longer proves who is there. Auvious 2.28 lets agents check whether a customer’s media is authentic, using Reality Defender to flag synthetic voice and video (deepfakes) on live calls. See the release notes.
One transparent price, everything included
Auvious is $45 per user per month on Genesys Cloud, everything included, no add-ons: video, co-browse, screen share and the rest in one per-user price. Unblu does not publish pricing on its website as of 12 November 2026. Adding video to the platform you already run typically costs less in total than adopting a new engagement platform. Get a quote and we will price it for your agents.
Side by side
Approach
Adds video, co-browse and screen share to your contact centre platform
Client engagement platform for banks and wealth managers: messaging, video, voice and collaboration
Works with
Genesys Cloud, Talkdesk, NICE CXone, Cisco Webex Contact Center, Amazon Connect and others, plus a standalone API and SDKs
Banking front ends. Named ecosystem: Avaloq, Temenos, Finnova, Wove, Broadridge and Backbase
Who it is for
Contact centres across industries. Customers include Swisscom, KPN, IONOS, Despegar and Cielo
Financial institutions. Its site states trust by 170+ institutions.
Co-browse and native mobile
Native Android and iOS SDKs with mobile co-browse: customers share a masked screen, agents annotate it
Co-browsing added to phone, chat, or video and voice calls, with consent and no downloads
Deepfake detection
Reality Defender deepfake detection for synthetic voice and video, in Auvious 2.28
Not listed on its website as of 12 November 2026
Compliance focus
GDPR, HIPAA and ISO 27001, per the Talkdesk listing
Audit trail for MiFID II, FINMA and SEC, per its site
Pricing
$45 per user per month on Genesys Cloud, everything included, no add-ons. On Talkdesk AppConnect: $45 per user per month for the Video Agents Bundle, $15 for Screen Share, $15 for Co-browse
Not published on its website as of 12 November 2026. Request a demo.
Unblu information is taken from unblu.com, checked 12 November 2026. Auvious information is from auvious.com, docs.auvious.com and the Talkdesk AppConnect listing, and the Genesys Cloud price is provided by Auvious. Features and prices change, so confirm with each vendor.
Switching is simple
Keep your platform. Auvious adds to Genesys Cloud, Talkdesk, NICE CXone, Cisco Webex Contact Center, Amazon Connect or your own stack. Nothing is replaced.
Install or connect. Install from Genesys AppFoundry or Talkdesk AppConnect, or connect other platforms through the API and SDKs.
Keep your routing and roles. On Genesys Cloud, interactions arrive as conversations, so your queues and Architect flows still decide who answers.
See it in your own platform. Book a 30-minute demo and we will show Auvious working in your set-up, then agree a rollout with you.
Sources
See also
Frequently asked questions
Why choose Auvious over Unblu?
Auvious plugs into the contact centre platform your agents already use, in any industry, and includes video, co-browse, native mobile SDKs and Reality Defender deepfake detection, without adopting a new engagement platform.
Does Unblu offer cobrowse?
Yes. Its site describes co-browsing across phone, chat, and video and voice calls, with customer consent. Auvious offers co-browse on web and, with Auvious 2.28, natively on Android and iOS.
Does Auvious work for banks?
Yes. Auvious is used for video consultations in financial services, including the Talkdesk partnership with credit unions in the United States.
How does pricing compare?
Unblu does not publish pricing on its website as of 12 November 2026. Auvious is $45 per user per month on Genesys Cloud, everything included, no add-ons. Get a quote and we will price it for your agents.
What does Reality Defender add?
Auvious 2.28 lets agents check whether a customer’s media is authentic, using Reality Defender to flag synthetic voice and video on live calls. Deepfake detection is not listed on Unblu’s website as of 12 November 2026.
Can I see Auvious in my own platform?
Yes. Book a 30-minute demo and we will show it working inside the platform you already use.
See auvious inside your own contact centre.
Book a 30-minute demo and we will show you browser-based video and cobrowse working inside the platform you already use.