Alternative to Talkative
The Talkative alternative built for your contact centre
Talkative asks you to adopt another customer service platform. Auvious adds video, co-browse and deepfake detection to the one you already run.
Why teams look beyond Talkative
Talkative describes itself as an omnichannel AI customer service platform, with video chat inside its own widget and agent console. Using it means moving channels onto another platform.
Auvious takes the opposite route: it adds video, co-browse and screen share to the platform that already handles your conversations, whether that is Genesys Cloud, Talkdesk, NICE CXone, Cisco Webex Contact Center or Amazon Connect.
Where Auvious wins
Keep your platform, add what is missing
Auvious adds face-to-face video and co-browse to your existing contact centre platform, so agents stay in the workspace they know and your routing, queues and reporting stay put.
Works with the platform you already run
Auvious works with Genesys Cloud, Talkdesk, NICE CXone, Cisco Webex Contact Center, Amazon Connect and others, plus a standalone API and SDKs. Talkative’s site names Salesforce, Mitel, 3CX, Five9 and Microsoft Teams; Genesys Cloud, Talkdesk and NICE CXone are not named on the pages we reviewed as of 12 November 2026. Change platform later and your video and co-browse come with you.
Native co-browse SDKs for web and mobile
Auvious 2.28, released on 6 November 2026, adds native co-browse on Android and iOS. Customers share a masked screen from your app, agents annotate it live, and the customer sees the annotations on their phone. Talkative lists cobrowse and 1-1 video chat.
Deepfake detection with Reality Defender
A face on a video call no longer proves who is there. Auvious 2.28 lets agents check whether a customer’s media is authentic, using Reality Defender to flag synthetic voice and video (deepfakes) on live calls. See the release notes.
One transparent price, everything included
Auvious is $45 per user per month on Genesys Cloud, everything included, no add-ons: video, co-browse, screen share and the rest in one per-user price. Talkative does not show pricing on the pages we reviewed as of 12 November 2026. Adding video to the platform you already run typically costs less in total than moving channels to a new one. Get a quote and we will price it for your agents.
Side by side
Approach
Adds video, co-browse and screen share to your contact centre platform
Omnichannel AI customer service platform: voice, chat, messaging, video chat and cobrowse
Works with
Genesys Cloud, Talkdesk, NICE CXone, Cisco Webex Contact Center, Amazon Connect and others, plus a standalone API and SDKs
Salesforce, Mitel, 3CX, Five9 and Microsoft Teams, among others
Where video lives
Inside your own contact centre platform, plus a standalone API and SDKs
Video chat inside the Talkative chat widget and agent console
Co-browse and native mobile
Native Android and iOS SDKs with mobile co-browse: customers share a masked screen, agents annotate it
Agents can draw, highlight, scroll and, if enabled, interact with the page
Deepfake detection
Reality Defender deepfake detection for synthetic voice and video, in Auvious 2.28
Not listed on its website as of 12 November 2026
AI
Video transcript and summarisation
AI agents, Navi copilot for agents, sentiment analysis, and real-time translation
Pricing
$45 per user per month on Genesys Cloud, everything included, no add-ons. On Talkdesk AppConnect: $45 per user per month for the Video Agents Bundle, $15 for Screen Share, $15 for Co-browse
Not shown on the pages we reviewed as of 12 November 2026. Request a demo.
Talkative information is taken from gettalkative.com and its help hub, checked 12 November 2026. Auvious information is from auvious.com, docs.auvious.com and the Talkdesk AppConnect listing, and the Genesys Cloud price is provided by Auvious. Features and prices change, so confirm with each vendor.
Switching is simple
Keep your platform. Auvious adds to Genesys Cloud, Talkdesk, NICE CXone, Cisco Webex Contact Center, Amazon Connect or your own stack. Nothing is replaced.
Install or connect. Install from Genesys AppFoundry or Talkdesk AppConnect, or connect other platforms through the API and SDKs.
Keep your routing and roles. On Genesys Cloud, interactions arrive as conversations, so your queues and Architect flows still decide who answers.
See it in your own platform. Book a 30-minute demo and we will show Auvious working in your set-up, then agree a rollout with you.
Sources
See also
Frequently asked questions
Why choose Auvious over Talkative?
Auvious adds video, co-browse, native mobile SDKs and Reality Defender deepfake detection to the contact centre platform you already run, instead of asking you to move channels onto a new platform.
Does Talkative offer cobrowse and video?
Yes. Its site lists cobrowse and 1-1 video chat, and says video runs inside the Talkative chat widget.
Which platforms does Talkative name?
Its site names Salesforce, Mitel, 3CX, Five9 and Microsoft Teams, among others. Genesys Cloud, Talkdesk and NICE CXone are not named on the pages we reviewed as of 12 November 2026.
How does pricing compare?
Talkative does not show pricing on the pages we reviewed. Auvious is $45 per user per month on Genesys Cloud, everything included, no add-ons. Get a quote and we will price it for your agents.
What does Reality Defender add?
Auvious 2.28 lets agents check whether a customer’s media is authentic, using Reality Defender to flag synthetic voice and video on live calls. Deepfake detection is not listed on Talkative’s website as of 12 November 2026.
Can I see Auvious in my own platform?
Yes. Book a 30-minute demo and we will show it working inside the platform you already use.
See auvious inside your own contact centre.
Book a 30-minute demo and we will show you browser-based video and cobrowse working inside the platform you already use.