Alternative to Glia
The Glia alternative built for your contact centre
Glia is a full platform you would adopt. Auvious plugs into the contact centre you already run, adding video, co-browse and deepfake detection without replacing anything.
Why teams look beyond Glia
Glia presents itself as a banking AI platform for banks and credit unions, with voice, digital, AI agents, CRM and branch in one place. Adopting it is a platform decision: new software, a migration and a new vendor.
If you already run Genesys Cloud, Talkdesk, NICE CXone, Cisco Webex Contact Center or Amazon Connect, Auvious gives you face-to-face video and co-browse inside that platform, and you keep everything else.
Where Auvious wins
Add to your platform, don’t replace it
Auvious is not a replacement for your contact centre platform. It adds video, co-browse and screen share to the one your agents already use, so there is no migration and no new agent desktop to learn.
Works with the platform you already run
Auvious works with Genesys Cloud, Talkdesk, NICE CXone, Cisco Webex Contact Center, Amazon Connect and others, plus a standalone API and SDKs. Customers include Swisscom, KPN, IONOS, Despegar and Cielo, across industries, not only banking. Change platform later and your video and co-browse come with you.
Native co-browse SDKs for web and mobile
Auvious 2.28, released on 6 November 2026, adds native co-browse on Android and iOS. Customers share a masked screen from your app, agents annotate it live, and the customer sees the annotations on their phone. Glia lists co-browsing and secure screen sharing for online and mobile banking support.
Deepfake detection with Reality Defender
A face on a video call no longer proves who is there. Auvious 2.28 lets agents check whether a customer’s media is authentic, using Reality Defender to flag synthetic voice and video (deepfakes) on live calls. See the release notes.
One transparent price, everything included
Auvious is $45 per user per month on Genesys Cloud, everything included, no add-ons: video, co-browse, screen share and the rest in one per-user price. Glia states “Priceless Pricing”: one fixed price by organisational tier, with no per-seat, per-minute or per-token fees. Adding video to the platform you already run typically costs less in total than adopting and migrating to a new one. Get a quote and we will price it for your agents.
Side by side
Approach
Adds video, co-browse and screen share to your contact centre platform
Its own platform for banks and credit unions: voice, digital, AI agents, CRM and branch
Works with
Genesys Cloud, Talkdesk, NICE CXone, Cisco Webex Contact Center, Amazon Connect and others, plus a standalone API and SDKs
Its own platform, with integrations to core banking systems
Who it is for
Contact centres across industries. Customers include Swisscom, KPN, IONOS, Despegar and Cielo
Banks, credit unions and financial institutions. Its site states 700+ institutions.
Co-browse and native mobile
Native Android and iOS SDKs with mobile co-browse: customers share a masked screen, agents annotate it
Video, cobrowsing and secure screen sharing for online and mobile banking support
Deepfake detection
Reality Defender deepfake detection for synthetic voice and video, in Auvious 2.28
Not listed on its website as of 12 November 2026
AI
Video transcript and summarisation
AI agents, copilots, voice AI and agentic workflows
Pricing
$45 per user per month on Genesys Cloud, everything included, no add-ons. On Talkdesk AppConnect: $45 per user per month for the Video Agents Bundle, $15 for Screen Share, $15 for Co-browse
“Priceless Pricing”: one fixed price by organisational tier, per its pricing page
Glia information is taken from glia.com, checked 12 November 2026. Auvious information is from auvious.com, docs.auvious.com and the Talkdesk AppConnect listing, and the Genesys Cloud price is provided by Auvious. Features and prices change, so confirm with each vendor.
Switching is simple
Keep your platform. Auvious adds to Genesys Cloud, Talkdesk, NICE CXone, Cisco Webex Contact Center, Amazon Connect or your own stack. Nothing is replaced.
Install or connect. Install from Genesys AppFoundry or Talkdesk AppConnect, or connect other platforms through the API and SDKs.
Keep your routing and roles. On Genesys Cloud, interactions arrive as conversations, so your queues and Architect flows still decide who answers.
See it in your own platform. Book a 30-minute demo and we will show Auvious working in your set-up, then agree a rollout with you.
Sources
See also
Frequently asked questions
Why choose Auvious over Glia?
Auvious adds video, co-browse, native mobile SDKs and Reality Defender deepfake detection to the contact centre platform you already run, in any industry, so you do not have to adopt and migrate to a new platform.
Is Auvious only for banks?
No. Customers include Swisscom, KPN, IONOS, Despegar and Cielo. Banks and credit unions use video too, for example in the Talkdesk partnership with credit unions in the United States.
Does Glia offer video and cobrowse?
Yes. Its online and mobile banking support page lists chat, voice and video, plus cobrowsing and secure screen sharing.
How does pricing compare?
Glia states one fixed price by organisational tier. Auvious is $45 per user per month on Genesys Cloud, everything included, no add-ons. Adding video to the platform you run typically costs less in total than adopting a new one. Book a demo and we will quote for your agents.
What does Reality Defender add for fraud-sensitive journeys?
Auvious 2.28 lets agents check whether a customer’s media is authentic, using Reality Defender to flag synthetic voice and video on live calls. Deepfake detection is not listed on Glia’s website as of 12 November 2026.
Can Auvious replace Glia?
They are different kinds of product. Glia is a full platform for banking. Auvious works inside your existing contact centre platform. Book a demo and we will tell you honestly whether it fits.
See auvious inside your own contact centre.
Book a 30-minute demo and we will show you browser-based video and cobrowse working inside the platform you already use.