Auvious x Google Gemini
At Auvious, we believe that real-time, face-to-face interactions are the beating heart of exceptional customer support. Our video-first platform already helps companies deliver personal, high-quality service; today we’re thrilled to announce a brand-new integration with Google Gemini, Google most capable multimodal AI model. Gemini’s native ability to reason across text, images, audio and video lets us infuse every call with deep, contextual intelligence—without adding friction for agents or customers.
Elevating Video-Call Experiences with AI
By pairing Auvious with Gemini, you unlock a powerful toolkit that analyzes and enriches customer interactions the moment they happen.
Vision for Real-Time Insights
Need to inspect a damaged product or verify an ID card while you’re on a live call? Take a quick snapshot and let Gemini analyze the image on the spot. The model recognizes objects, text and even fine details, then returns actionable insights in seconds—so agents can make informed decisions without pausing the conversation.
Emotion & Sentiment Analysis
Understanding how a customer feels is just as important as what they say. Gemini’s language-understanding layer detects tone and sentiment across the live transcript, flagging moments of frustration or delight and surfacing coaching tips to help agents steer the conversation toward a positive outcome.
Summaries for Efficient Follow-Up
Long calls no longer translate into long write-ups. After each session, Gemini automatically produces a concise, structured summary—including agreed-upon action items—so your team can focus on the next customer instead of manual note-taking. blog.google
Accurate Transcript Extraction
Every word matters. Auvious now taps Google Cloud’s speech models, powered by Gemini, to transform audio into precise, multilingual transcripts that remain fully searchable for QA and compliance.
Tailored Analysis with Custom Prompts
Plug in your own business rules. Whether you need to score calls against an internal rubric, detect specific keywords, or extract domain-specific data, you can pass custom prompts to Gemini and receive insights that match your operating procedures—no extra code required.
Why Choose Auvious for Video Support?
Enhanced Engagement – Real-time video plus Gemini’s contextual intelligence creates the kind of personal connection that text or voice alone can’t match.
AI-Driven Efficiency – Automate repetitive tasks and surface deep insights so agents spend more time solving problems and less time on busywork.
Scalable & Secure – Built on Google Cloud, our Gemini integration scales seamlessly from a handful of agents to global deployments, with enterprise-grade security baked in.
Get Started with the Future of Customer Support
With Auvious and Google Gemini, every video call becomes an opportunity to learn, improve and excel.
Step into smarter, faster, more insightful interactions today — visit our AI Tools documentation to explore all the new capabilities and see Gemini in action.