Integrations · Talkdesk
Face-to-face video inside Talkdesk.
Auvious adds browser-based video calls, cobrowse and screen share to Talkdesk. Install it from AppConnect, sign in with your Talkdesk credentials, and give customers a link to join with nothing to download.
What Auvious adds to Talkdesk
Auvious Video is listed on Talkdesk AppConnect. Auvious and Talkdesk have worked together for more than three years, including video and cobrowse for credit unions across the United States (read the story).
The AppConnect listing describes the app as AI video calls and cobrowse for Talkdesk. It names these capabilities:
WebRTC video and audio in HD, from the customer’s browser
Cobrowse, with annotations and remote control on request
Screen share with no downloads or plugins
Augmented reality pointers for step-by-step guidance
Scheduling, with a callback interaction for the agent
Closed captions and translation, plus transcripts, translation and summaries for supervisors
White-label customisation, and recording and playback
Newer capabilities: native Android and iOS SDKs with mobile co-browse, and deepfake detection with Reality Defender, which lets agents check whether a customer’s media is authentic and flags synthetic voice and video on live calls (Auvious 2.28, release notes).
Plans and pricing on AppConnect
The listing shows the plans below. Talkdesk controls the listing, so confirm current prices and terms on AppConnect before you buy.
Video Agents Bundle
$45 per user per month
1-click video communication for Talkdesk
Auvious Screen Share
$15 per user per month
Live screen sharing between agent and customer
Auvious Co-browse
$15 per user per month
Cobrowse inside Talkdesk, with annotations and remote control on request
Free trial
Free for 30 days
Listed alongside the plans
Source: Auvious Video on Talkdesk AppConnect (version 2.11.0), checked 12 November 2026. Prices are as displayed on the listing.
Auvious pricing on other platforms: $45 per user per month on Genesys Cloud, everything included, no add-ons. Get a quote and we will price it for your agents.
How it works in Talkdesk
Install from AppConnect. Click Install and follow the steps. Auvious then appears in the Apps menu and opens in a new tab.
Single sign-on. Agents sign in with their Talkdesk credentials through OpenID Connect. The person who installs Auvious becomes the administrator, and other roles are set in Auvious settings.
Website widget with Digital Connect. Customers start a chat or video call from your website, and the conversation reaches a Talkdesk agent.
Context links and sidebar. Agents can join a video call from a link on the active conversation, or load Auvious as a sidebar in the agent canvas.
Setup guides are in the Auvious docs.
Cobrowse for Talkdesk
The Auvious Co-browse listing names these features: real-time cobrowse, annotations on the screen, redaction of sensitive information, remote control to help a customer fill in a form, escalation from cobrowse to screen share, access inside Talkdesk with SSO, white-label, an audit trail with optional session recordings, and support for web, Android, iOS, Windows, macOS and third-party content such as PDFs.
Not sure whether you need screen share or cobrowse? Read cobrowsing vs screen sharing for contact centres.
Keep reading
Frequently asked questions
Is Auvious on Talkdesk AppConnect?
Yes. Auvious Video is listed on Talkdesk AppConnect as an application developed by Auvious Ltd.
How much does Auvious cost on Talkdesk?
The AppConnect listing shows $45 per user per month for the Video Agents Bundle, and $15 per user per month each for Screen Share and Co-browse. Talkdesk controls the listing, so confirm the current prices there.
Is there a free trial?
The listing shows a free trial for 30 days.
Do customers need to download anything?
No. Customers join from a link or a website widget in their browser.
How do agents sign in?
Agents sign in with their Talkdesk credentials through OpenID Connect single sign-on. The person who installs Auvious becomes the administrator.
Can the customer chat first and then move to video?
Yes. With a Digital Connect setup, a customer can start a chat on your website and the agent can escalate it to a video call or a cobrowse session.
Does Auvious work with other platforms?
Yes. Auvious works with Genesys Cloud, NICE CXone, Cisco Webex Contact Center, Amazon Connect and others, and has a standalone API and SDKs. Pricing on Genesys Cloud: $45 per user per month on Genesys Cloud, everything included, no add-ons.
Can Auvious detect deepfakes on a video call?
Auvious 2.28 lets agents check whether a customer’s media is authentic, using Reality Defender to flag synthetic voice and video on live calls.
See auvious inside your own contact centre.
Book a 30-minute demo and we will show you browser-based video and cobrowse working inside the platform you already use.