# Auvious

> AI-powered video calls, cobrowsing, and real-time customer engagement for contact centers.

Auvious provides enterprise-grade video communication and cobrowsing solutions that integrate seamlessly with leading CX platforms. Built on WebRTC technology, Auvious enables businesses to connect with customers face-to-face directly from the browser — no downloads, plugins, or installations required.

## Company Overview

- **Website**: https://www.auvious.com
- **Documentation**: https://docs.auvious.com
- **API Reference**: https://docs.auvious.com/docs/http-api/intro
- **System Status**: https://status.auvious.com
- **Trust & Compliance**: https://trust.auvious.com

## Core Capabilities

Auvious offers a unified platform for real-time customer engagement with the following capabilities:

- **Click-to-Video**: One-click inbound video interactions routed to any CX/CRM platform, with augmented reality, screen share, and cobrowse support.
- **Click-to-Call**: One-click inbound audio interactions with file transfer and screen sharing.
- **Cobrowse**: Agents share a secure PIN to cobrowse specific web pages with customers in real time.
- **Screen Share**: Secure screen sharing of web pages, browser windows, or the full desktop via PIN code.
- **Chat with Escalation**: Chat interactions that seamlessly escalate to cobrowse or video calls.
- **Scheduling**: Customers can book appointments with the contact center for a specific date and time.
- **AR Guidance & Annotations**: Augmented reality pointer and annotation tools for visual guidance.
- **AI Vision**: Agents can capture a snapshot from the customer's video feed and receive AI-driven insights.
- **Video Transcript & Summarization**: Automatic transcription and summarization of video interactions.
- **Recording & Playback**: Full session recording with playback support (BYOS — Bring Your Own Storage).
- **Secure File Transfer**: Exchange files securely during live interactions.
- **Consent Forms**: Built-in consent management for compliance.

## Integrations

Auvious integrates with major CX and CRM platforms:

- **Genesys Cloud** — Available on AppFoundry
- **Talkdesk** — Available on AppConnect
- **NICE**
- **Verint**
- **Five9**
- **RingCentral**

Auvious also offers a standalone API for direct integration into custom applications.

## Key Metrics

- 15M+ monthly active users
- 99.9% uptime
- 300+ businesses served
- 15x average ROI
- 80% deflection rate
- 98% resolution rate

## Security & Compliance

Auvious is built with enterprise-grade security: GDPR, HIPAA, and ISO 27001 compliant. All communications use WebRTC with advanced encryption algorithms and minimal bandwidth requirements.

## Pages

- [Home](https://www.auvious.com/)
- [Product](https://www.auvious.com/product)
- [Genesys Integration](https://www.auvious.com/genesys)
- [Talkdesk Integration](https://www.auvious.com/talkdesk)
- [Case Studies](https://www.auvious.com/case-studies)
- [Resources & News](https://www.auvious.com/resources)
- [Company](https://www.auvious.com/company)
- [Manifesto](https://www.auvious.com/manifesto)
- [Book a Demo](https://www.auvious.com/book-a-demo)

## Legal

- [Privacy Policy](https://www.auvious.com/legal/privacy-policy)
- [Terms of Use](https://www.auvious.com/legal/terms-of-use)
- [Cookie Policy](https://www.auvious.com/legal/cookie-policy)
- [Security](https://www.auvious.com/legal/security)

## Contact

- CEO: Haris Ninios — haris@auvious.com
- Demo: https://www.auvious.com/book-a-demo